iPAD TROUBLE-SHOOTING TIPS

In order to address any technical issues you may be experiencing please note the following:
• Please ensure that you are running the latest iOS and the latest version of the app.
• Make sure you are accessing the app while connected via wifi. Due to the size of the files being transferred, do not use 3G cellular data.
• Allow all downloads to complete before closing the app or switching to another. This will ensure a complete file transfer.
• Fully re-starting your iPad may address some problems by clearing the iPad’s cache.

APP:

To update your app:
• Tap the APP STORE app.
• Tap the UPDATES icon, in the bottom right corner.
• Select Chatelaine 10-Minute Fitness from the list. Tap UPDATE.
• When prompted, enter your Apple ID password and hit OK.
• Your iPad will automatically install the update
  

Quitting Apps:

To fully quit apps:
• Double-click the HOME button. This action will display the multitasking bar along the bottom of the screen. All the apps that appear here are currently active. (These apps are on and are running in the background).
• Scroll horizontally, if necessary, until you see the Chatelaine 10-Minute Fitness app.
• Place your finger on theChatelaine 10-Minute Fitness app icon and hold it there until the icons begin to "wiggle".
• Tap the RED MINUS button, which will appear at the top left corner of each app.
• The app will disappear from the list and is now closed.
• Click the HOME button to close the multitasking bar.

Conclusion

In some extremely rare cases, we have received reports of these procedures not yielding the desired results. If that is the case, we recommend that you delete the Chatelaine 10-Minute Fitness app from your iPad and re-install it.

If you are still experiencing problems, please email us at: service@chatelaine.com