iPAD TROUBLE-SHOOTING TIPS

In order to address any technical issues you may be experiencing please note the following:

  1. Please ensure that you are running the latest iOS and the latest version of the app.
  2. Make sure you are accessing the app while connected via wifi. Due to the size of the files being transferred, do not use 3G cellular data.
  3. Allow all downloads to complete before closing the app or switching to another. This will ensure a complete file transfer.
  4. Fully re-starting your iPad may address some problems by clearing the iPad’s cache.

If for any reason the download of an issue is interrupted (due to loss of connection or battery power for example) you will be presented with the "DOWNLOAD" button under that issue. Tapping "DOWNLOAD" will restart the downloading procedure – however the progress bar may appear frozen or immobile at first. This is due to the app removing and discarding the partially–downloaded content from the previous attempt and can take several minutes. Once the data has been removed the progress bar will clear and begin to re-fill. It is strongly recommended that issues be downloaded while connected to strong, stable WIFI source and not 3G.


APP Version:

To update your app:

  1. Tap the APP STORE app.
  2. Tap the UPDATES icon, in the bottom right corner.
  3. Select Walmart Live Better from the list. Tap UPDATE.
  4. When prompted, enter your Apple ID password and hit OK.

Your iPad will automatically install the update.
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Connections:

Due to the large file size of the magazine issues, we highly suggest that you download using a strong and stable WiFi internet connection. Do not use 3G cellular data. Refrain from multitasking on your iPad when downloading an issue. Download one issue at a time. Allow the app to finish downloading an issue entirely before closing the app or working in another app.
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Quitting Apps:

To fully quit apps:

  1. Double-click the HOME button. This action will display the multitasking bar along the bottom of the screen. All the apps that appear here are currently active. (These apps are on and are running in the background).
  2. Scroll horizontally, if necessary, until you see the Live Better app.
  3. Place your finger on the Live Better app icon and hold it there until the icons begin to "wiggle".
  4. Tap the RED MINUS button, which will appear at the top left corner of each app.
  5. The app will disappear from the list and is now closed.
  6. Click the HOME button to close the multitasking bar.

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Conclusion

At this point, you should be able to download issues. However, in some extremely rare cases, we have received reports of these procedures not yielding the desired results. If that is the case, we recommend that you delete the Live Better app from your iPad and re-install it.

Unfortunately, this action will remove any previously-downloaded issues from your Library. However, you will be able to re-download them (at no added cost) and this option should remedy the problem.

If you are still experiencing problems, please email us at: letters@walmartlivebetter.ca

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